Petaling Jaya Apartment Complex Guide
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Aera Service Residency Apartment

Updated 2026-07-19 · 1,793 reviewed · 151 listed · Scored from 113 Google reviews · How we rank ›

3.8(113) 52 composite score See reviews on Google ✓ Google-verified
Security & Gated CommunityFamily-Friendly LivingCondominiumsServiced ResidencesLuxury & Facilities-Rich
Aera Service Residency Apartment
Services
Security & Gated Community, Family-Friendly Living, Condominiums
Reviews
113

What recent reviews say

Residents praise the location near Bandar Sunway, shopping, and highways, plus solid security and gym facilities. However, chronic maintenance failures (false fire alarms for over two years, empty pool, lake odor reaching units) and a management office that opens late and requires daytime visits to reset gate cards frustrate many, particularly those working standard hours.

Praised for
  • convenient location near shops and highways
  • good security and guards
  • ample facilities including gym and sauna
  • strategic position near parks and dining
Watch-outs
  • persistent water supply and pool maintenance issues
  • false fire alarms over two years unresolved
  • access card system malfunctions and gate delays
  • unresponsive management on recurring problems
  • poor facility scheduling (pool cleaning during operating hours)
  • strong odor from nearby lake
convenient-locationgood-securitygood-amenitiespoor-maintenanceunresponsive-managementwater-disruptionfriendly-staff
Best for: commuters valuing location and security over immediate facility upkeep
Think twice if: management responsiveness is critical; unresolved two-year fire alarm and pool issues suggest slow problem resolution

Strengths

  • easy access to Bandar Sunway, shops, and multiple highways
  • 24-hour security and friendly guards
  • gym, sauna, and pool on-site
  • near parks and diverse dining options

Worth knowing

  • false fire alarms persisting over two years, disabling elevators and forcing stair use
  • pool remains empty for months without resolution
  • access card gate system frequently malfunctions; resets require office visit during 9am-6pm hours
  • management office opens consistently late (after 9.15am despite 9am stated hours)
  • lake odor reaches units on all floors even with windows closed

What reviews say by service

Security & Gated Community
guards polite and friendly; gate access card system often fails and requires daytime office visits to reset
Family-Friendly Living
park and dining nearby appeal to families; recurring false alarms and maintenance neglect undermine safety confidence
Condominiums
location excellent near shops and highways; pool neglected for months, fire alarms unresolved for two years
Luxury & Facilities-Rich
gym and sauna praised; pool maintenance poor and scheduling (cleaning during posted operating hours) frustrates users

How it compares

  • Rated 3.8 against a 4.11 average across the 46 security & gated community businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 23
Review volume 89
Review recency 100
Review sentiment 43
Profile completeness 25
Verification 0

Rating breakdown

5
68
4
11
3
4
2
4
1
26

Common questions

How do I enter the building?
Use a TnG or debit/credit card at the boom gate (15 minutes free). Access cards sometimes malfunction and need resetting at the management office during 9am-6pm.
What facilities are available?
Gym, sauna, pool, and a nearby park. Pool hours are 7am onwards, though cleaning may delay opening.
What areas are nearby?
Bandar Sunway, SS15, Sunway Pyramid, and multiple highways (LDP, to Damansara) are within 5-10 minutes drive. Local restaurants and shops are plentiful.

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Last updated 2026-07-19