H2O offers premium facilities and a convenient location but faces serious habitability issues. Reviewers praise the pool, amenities, and proximity to shops and restaurants, yet multiple recent complaints document sustained pest infestations, broken lifts offline for over a month, and ignored repair requests. Third-party rental agents (Iconix) are separately criticized for unresponsive communication, aggressive security enforcement, and deposit deductions, though H2O's own building management is noted as responsive. The gap between five-star and one-star reviews reflects these divisions: some tenants love the setting and amenities, while others find the property unlivable due to maintenance and pest control failures.
Residents praise the secure 7-tier gated access, manicured grounds, and excellent shared facilities including pool, gym, and badminton hall. However, serious noise bleed from adjacent and distant units undermines living comfort, and management interactions range from slow to dismissive during logistical issues like deliveries. Strong location within Ara Damansara's township.
Most guests appreciate the location steps from Citta Mall and local food options, plus spacious studios with working amenities at fair rates. Cleanliness and service consistency are the weak spots; some report persistent toilet problems and occasional mix-ups with orders.
Reviewers consistently praise security, facilities upkeep, and Ara Damansara's convenient location near shops, transport, and the police station. Management has added thoughtful touches like a parcel room and food delivery table. However, serious complaints surface: persistent mold and humidity damage units year-round, lengthy renovation work creates noise disturbance, electricity cuts happen 3 times yearly, and management has been dismissive during disputes over pet policies and event extensions.
Last updated 2026-07-19