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Hotel O Gs Hotels Near Strand Mall

Updated 2026-07-19 · 1,793 reviewed · 151 listed · Scored from 288 Google reviews · How we rank ›

3.5(288) 51 composite score See reviews on Google ✓ Google-verified Publishes prices
Serviced Residences
Hotel O Gs Hotels Near Strand Mall
Service
Serviced Residences
Reviews
288

What recent reviews say

After checking in at 3.5 stars, this serviced residence in The Strand becomes a series of surprises, most unwelcome. Guests arrive to unprepared rooms with mold, urine stains, and rusted showers. The broken lift forces visitors to drag luggage up multiple flights. Staff vanish, the lobby loses power if air-conditioning runs, and management hangs up on complaints. Water disappears for days without notice or compensation. For the price (RM58-RM98 per night), the building feels abandoned.

Reviewers note the location works for the money, but the building's infrastructure has crumbled. Housekeeping doesn't change sheets unless asked. The 24-hour front desk doesn't answer. Long-stay guests report three weeks of misery while management dismisses their grievances. One visitor lasted 15 minutes before checking out, appalled by sanitation.

Praised for
  • Location near mall and MRT
  • Budget-friendly pricing
Watch-outs
  • Broken elevators and staircases only
  • Filthy rooms, moldy sheets, stained toilets
  • No staff, unresponsive management
  • Water outages, non-functional AC
  • Rooms not prepared on arrival
poor-maintenanceunresponsive-managementwater-disruptionelevator-problemsslow-repairs
Think twice if: Avoid if you have mobility issues, value cleanliness, or need reliable staff. Elevator is broken; staircases are the only route.

Strengths

  • Budget rates (RM58-RM98/night)
  • Close to Strand Mall and Surian MRT
  • Free WiFi, AC, TV in rooms

Worth knowing

  • Elevator non-functional; guests forced to climb stairs with luggage
  • Lobby AC disabled to prevent building blackout
  • Water outages reported on first floor lasting multiple days
  • Housekeeping does not change sheets or towels without request
  • Staff unavailable despite 24-hour claim (waited 2 hours for no answer)
  • Management hung up on guest complaint mid-conversation
  • Room not prepared for late-night check-in despite prior booking

What reviews say by service

Serviced Residences
Housekeeping fails to clean or change linens; staff unavailable; infrastructure crumbling.

How it compares

  • Rated 3.5 against a 4.07 average across the 62 serviced residences businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 3
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 75
Verification 30

Rating breakdown

5
106
4
59
3
43
2
19
1
61

Common questions

Can I use the elevator?
The elevator has been broken. You must use the stairs to reach your room and carry all luggage by hand.
Is there 24-hour staff support?
The business claims 24-hour facility management, but multiple guests waited hours with no response and could not reach anyone by phone.
What happens if water doesn't come to my room?
Water outages have lasted 2+ days on lower floors. Management does not notify guests in advance and offers no water bottles or compensation.
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Last updated 2026-07-19